FAQs

Events

• Why haven't I received points for taking part in an equivent?
• What should I do during powerDOWN events to reduce energy usage?
• What are equivents?
• What are powerSmart events?
• I opted out of an event by accident can I still opt in?
• How do I opt-in to equiwatt's powerDOWN events?

General

• Why does the app say "Your address is not verified"?
• Why do I need to reconfirm my address?
• What are powerUP events?
• Is there any cost to using equitwatt?
• If equiwatt is free why do you need my bank card details to verify my address?
• How do I update my address?
• How do I download the equiwatt app?
• How can I delete notifications?
• Do I need to change my energy supplier or tariff to use equiwatt?

Smart meters

• What is an 'MPAN' (Meter Point Administration number) and where do I find it?
• What do I need to link my smart meter to equiwatt?
• I don't have a smart meter can I still take part?
• Connecting your smart meter to the equiwatt app for the first time - tutorial
• Where do I find the MAC/GUID/EUI number on my in-home display (IHD)?

Get in touch with us

• How do I report a bug with the app?