How do I update my address?

If you have moved house and want to update your address please follow the steps below.

As your address is pulled automatically from your smart meter, the quickest and easiest way to update your address is to remove your old smart meter from your account before adding your new smart meter.

Remove your old smart meter

You will need to remove your old smart meter from your account to automatically update your address and ensure you don’t miss out on participating in equivents.

To disconnect your smart meter from the app, please follow the instructions below:

1) Go to the ‘Manage’ tab of the app and select ‘Smart Meter’

2) Select the cog icon in the top right-hand corner

3) Select ‘Remove MPAN’

4) Select the red ‘Remove MPAN’ button to confirm

Your old Smart Meter has now been removed and you can now add your new Smart Meter by following the steps here